Godox SA and GPB Refunds, Returns and Warranty

You may return a product for refund or exchange (if due to our error) within 14 days of the order shipment date.

The order shipment date and order notification are provided to you by email.
All returns must be accompanied with a Return Merchandise Authorisation number (order number #) which you would have received upon placing your order online.

If we shipped you the wrong product, or it arrived defective or damaged.

Contact us within 14 days of the item’s order shipment date to arrange for the return of your purchase.
We will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories, etc., where applicable.
Packaging is part of the complete item so it must be in perfect condition.

If you ordered the wrong item

We will exchange your goods for the correct item or if the item is not available we will refund you for your purchase (minus the delivery cost) within 14 days of you returning the goods to us, provided the returned item(s) are received back in its original packaging and provided your purchase is in “as-new” condition, and the purchased product was not noted as a clearance or non-returnable item.
When your return is received, you will be issued a refund (to the credit card used to pay) for the merchandise only. Please note that you are responsible for the cost of shipping the package back to us.

If the goods do not match their description.

If the goods do not in all material respects and characteristics correspond with their description on our website, you may return them to us at our expense within 10 days of you having received them, in the original packaging. We shall refund to you the cost of the goods less the reasonable cost of repackaging them, and we reserve our right to charge you a reasonable amount for use of the goods if the goods have been used.

Please email us sales@gpbatteries.co.za or info@godox.co.za  to arrange for your refund or return.

Terms of Warranty:

The Warranty time is:

•  12 months, (24 months for consumers, 12 months for companies) excluding the following assortment:
• 14 Days – Godox Flash Tubes, Batteries and Modeling Lamps 
•  3 years – GPB Camera Batteries
• 6 months Lithium LiFePo4 and Power Banks – subject to assessment

The warranty covers only damage and defects resulting from reasons inherent in the sold device, provided the device has only been used on a non-professional basis, professional usage which displays as excessive use is not covered by warranty.

The Warranty does not cover:

• Mechanical damage and defects caused by them.
• Damage resulting from improper use or storage of the product not in accordance with the user manual and safety regulations.
• Damage caused by external factors such as flooding with liquid, moisture, too high or too low temperatures, atmospheric discharges, chemical agents, and other factors beyond the Guarantor’s control.
• Damage resulting from unauthorized repairs and alterations.
• Damage resulting from natural wear and tear, such as scratches, dirt, abrasions.
• The warranty is not transferable when items are re-sold.
• Damage caused when powering Godox products using non-godox external power supplies or generators.

The customer will be charged with the costs of transport and diagnosis of the product if the product sent as part of the warranty complaint is functional or its defects resulted from improper or overuse of the product.

Defects that occur during the warranty period will be repaired free of charge, as soon as possible; subject to the availability of spare parts; excluding the cost of any transport.

If it is necessary to deliver the equipment for review and repair, the Customer is obliged to send the equipment in a properly secured packaging with protective packaging around the equipment so that there is no risk of damage to the equipment during transport. In the event of damage during transportation, the costs are borne by the customer.  

Godox SA/GPB is not responsible for financial losses and other civil law consequences caused by a defect in the advertised device (loss of profit, turnover, inability to conduct business).

Before introducing a product to the market, we subject it to numerous tests and controls, thanks to which we are sure that the introduced product will function flawlessly. Each product is covered by a guarantee and warranty in accordance with applicable law.

Errors and Omissions

While every effort will be made to ensure that our pricing and products advertised are correct. We realise there will be times when there will be a pricing error and as such, reserve the right to update prices at any time without any prior notice given. If you are in doubt, please phone and check the price with our store before purchasing an item to check both stock levels and price.

Returning a product for warranty assessment:

You may return the product to the store where it was purchased or to GPB – Golden Power Batteries / Godox SA – Google Maps whichever is more convenient for you.

OR

Email  sales@gpbatteries.co.za or info@godox.co.za letting us know you have a Warranty Claim and we will reply with all the steps you need to follow.

How to package the parcel:

If the item is already in a box:

• Make sure item/s can’t move around in the box.
• Bubble wrap or scrunched up paper can be used as cushion/filler.
• Wrap the box in a protective layer so that it can’t get scratched during transit, eg. do not hand couriers an unwrapped plastic protected box.
• Mark the package as fragile.

If the item is not in a box:

• Wrap the item/s individually with bubble wrap.
• Place the bubble wrapped item/s inside a box, eg. shoe box.
• Use bubble wrap or scrunched up paper as cushion/filler.
• Mark the package as fragile.

Need Help?

Contact us @ info@godox.co.za or sales@gpbatteries.co.za  for any questions related to repairs, refunds or returns