Refunds, Returns and Warranty
You may return a product for refund or exchange (if due to our error) within 14 days of the order shipment date.
The order shipment date and order notification are provided to you by email.
All returns must be accompanied with a Return Merchandise Authorisation number (order number #) which you would have received upon placing your order online.
If we shipped you the wrong product, or it arrived defective or damaged.
Contact us within 14 days of the item’s order shipment date to arrange for the return of your purchase.
We will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories, etc., where applicable.
Packaging is part of the complete item so has to be in perfect condition.
If you ordered the wrong item
We will exchange your goods for the correct item or if the item is not available we will refund you for your purchase (minus the delivery cost) within 14 days of you returning the goods to us, provided the returned item(s) are received back in its original packaging and provided your purchase is in “as-new” condition, and the purchased product was not noted as a clearance or non-returnable item.
When your return is received, you will be issued a refund (to the credit card used to pay) for the merchandise only. Please note that you are responsible for the cost of shipping the package back to us.
If the goods do not match their description.
If the goods do not in all material respects and characteristics correspond with their description on our website, you may return them to us at our expense within 10 days of you having received them, in the original packaging. We shall refund to you the cost of the goods less the reasonable cost of repackaging them, and we reserve our right to charge you a reasonable amount for use of the goods if the goods have been used.
Please email us firstname.lastname@example.org to arrange for your refund or return.
Terms of Warranty:
The Warranty time is:
· 12 months, (24 months for consumers, 12 months for companies) excluding the following assortment:
· 14 Days – Godox Flash Tubes, Batteries and Modeling Lamps
· 3 years – GPB Camera Batteries
· 6 months Lithium LiFePo4 and Power Banks – subject to assessment
The warranty covers only damage and defects resulting from reasons inherent in the sold device, provided the device has only been used on a non-professional basis, professional usage which displays as excessive use is not covered by warranty.
The Warranty does not cover:
· Mechanical damage and defects caused by them.
· Damage resulting from improper use or storage of the product not in accordance with the user manual and safety regulations.
· Damage caused by external factors such as flooding with liquid, moisture, too high or too low temperatures, atmospheric discharges, chemical agents, and other factors beyond the Guarantor’s control.
· Damage resulting from unauthorized repairs and alterations.
· Damage resulting from natural wear and tear, such as: scratches, dirt, abrasions.
· the warranty is not transferable when items are re-sold
The customer will be charged with the costs of transport and diagnosis of the product if the product sent as part of the warranty complaint is functional or its defects resulted from improper or overuse of the product.
Defects that occur during the warranty period will be repaired free of charge, as soon as possible; subject to the availability of spare parts; excluding the cost of any transport.
If it is necessary to deliver the equipment for review and repair, the Customer is obliged to send the equipment in a properly secured packaging with protective packaging around the equipment so that there is no risk of damage to the equipment during transport. In the event of damage during transportation, the costs are borne by the customer.
Godox/GPB is not responsible for financial losses and other civil law consequences caused by a defect in the advertised device (loss of profit, turnover, inability to conduct business).
The principle of Godox’s policy is to create products that meet all quality standards. Before introducing a product to the market, we subject it to numerous tests and controls, thanks to which we are sure that the introduced product will function flawlessly. Each product is covered by a guarantee and warranty in accordance with applicable law.